Terms and Conditions
Privacy Policy
Your Privacy
Wandering Sole Running Escapes is committed to protecting your privacy and handling your personal information responsibly. Information you provide is used solely for purposes related to your booking, participation in our retreats, responding to your inquiries, and communicating important updates.
We do not sell or rent your personal information. Your information will only be shared with trusted third-party providers when necessary to deliver our services (such as accommodation providers, local guides, transportation companies, or payment processors) or where required by law.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.
Payment Security
All payments are securely processed through Stripe, our third-party payment provider. Wandering Sole Running Escapes does not store your full credit or debit card details, and our team does not have access to your payment information.
Photography & Media
Photos and videos may be taken during retreats by Wandering Sole Running Escapes staff, photographers, local partners, or fellow participants. These images may be used on our website, social media, newsletters, and other marketing materials.
If you prefer not to appear in photographs or videos, please notify your retreat host at the beginning of your retreat. We will make every reasonable effort to respect your wishes.
If an image featuring you is later used and you would like it removed, please contact us and we will remove it where reasonably possible.
Privacy Questions
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at info@wanderingsolerunning.com.
Should a dispute arise, both parties agree to first attempt to resolve the matter through open communication before pursuing mediation or other legal remedies.
Terms & Conditions
Booking Agreement
These Terms & Conditions apply to all bookings made with Wandering Sole Running Escapes.
A booking becomes confirmed once your deposit or full payment has been received and you receive written confirmation from us. By completing your booking, you agree to these Terms & Conditions.
We reserve the right to amend these Terms & Conditions or adjust retreat pricing when necessary.
Payments
All prices are listed in USD unless otherwise stated.
A non-refundable deposit is required to secure your place.
The remaining balance is due 90 days before departure.
Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of your deposit.
Guests are responsible for any currency conversion fees or bank and credit card charges associated with payment.
Cancellations by Wandering Sole Running Escapes
Although cancellations are rare, we reserve the right to cancel or postpone a retreat due to insufficient bookings, safety concerns, or circumstances beyond our control.
If we cancel a retreat before departure, you may choose to:
Transfer your payment to another retreat (less any unrecoverable supplier costs); or
Receive a refund of monies paid, less any non-refundable supplier expenses and payment processing fees.
If you purchased travel insurance, you may be able to recover additional non-refundable costs through your insurance provider.
Force Majeure
Wandering Sole Running Escapes cannot be held responsible for delays, cancellations, or changes resulting from events outside our reasonable control, including but not limited to:
Natural disasters
Severe weather
Pandemics
Government travel restrictions
Civil unrest
Terrorism
Transportation disruptions
Acts of God
Where supplier costs cannot be recovered, refunds may be limited accordingly.
Guest Cancellations
If you need to cancel your booking, please contact us as soon as possible at:
Please do not initiate a credit card chargeback before contacting us, as we will work with you to resolve your cancellation promptly.
Travel Insurance
Travel insurance is required for all international retreats and strongly recommended for domestic retreats.
Your insurance should include:
Emergency medical treatment
Emergency evacuation
Trip cancellation
Trip interruption
Lost baggage
Travel delays
Guests are responsible for ensuring their insurance remains valid for the entire duration of their trip.
Airfare
Unless specifically stated, airfare is not included in retreat pricing.
Guests are responsible for arranging their own flights and any costs associated with airfare, including non-refundable tickets.
Medical Fitness
By booking a retreat, you confirm that you are physically and medically capable of participating in the activities offered.
Guests must disclose any medical conditions, injuries, pregnancy, disabilities, or dietary requirements that could affect their participation.
While we will do our best to accommodate dietary needs and special requests, these cannot be guaranteed due to local availability.
Passports & Travel Documents
Guests are responsible for obtaining:
Valid passports
Required visas
Vaccination certificates (if applicable)
Any other entry documentation required by their destination
Wandering Sole Running Escapes accepts no responsibility for denied entry or travel disruptions resulting from incomplete documentation.
Itinerary Changes
Occasionally, weather, local conditions, transportation issues, or safety considerations may require adjustments to retreat itineraries.
We reserve the right to modify accommodations, activities, transportation, or schedules when necessary to ensure guest safety and the successful operation of the retreat.
No refunds will be given for activities a guest chooses not to participate in.
Safety & Conduct
Guests are expected to:
Follow all instructions from retreat leaders and local guides.
Respect fellow participants and local communities.
Comply with all applicable laws and regulations.
Guests whose behavior is unsafe, abusive, disruptive, or detrimental to the group experience may be removed from the retreat without refund.
Suppliers
Accommodation providers, transportation companies, guides, and activity operators are independent businesses.
While we carefully select our partners, Wandering Sole Running Escapes cannot guarantee the actions or performance of independent suppliers.
Assumption of Risk
Outdoor adventure travel involves inherent risks.
By participating, guests acknowledge these risks and voluntarily accept responsibility for their participation, including risks associated with running, hiking, transportation, weather, wildlife, and remote environments.
Limitation of Liability
Wandering Sole Running Escapes is not responsible for:
Lost or stolen personal belongings
Missed flights or transportation
Personal expenses resulting from delays or cancellations
Actions or omissions of independent suppliers
Events outside our reasonable control
Our liability is limited to the extent permitted by applicable law.
Complaints
If an issue arises during your retreat, please notify your retreat leader immediately so we have an opportunity to resolve it.
If the matter remains unresolved, written complaints should be submitted to info@wanderingsolerunning.com within 15 days of the retreat's conclusion.